Account deletion is permanent. Purchased Smart Import Tokens and Supporter access cannot be restored.
Delete your account in the app
- Sign in to Holy Grail.
- Open the gear icon, then choose User Settings.
- Choose Delete account.
- Follow the identity-confirmation steps and type DELETE.
The app immediately submits the authenticated deletion request. You do not need to contact support when this option works.
Request deletion without the app
If you cannot sign in or no longer have the app, email the address below from the email address connected to your Holy Grail account. Use the subject “Holy Grail account deletion request.” We may ask you to verify account ownership before deletion.
Request account deletionData that is deleted
- Your sign-in account and profile
- Products, restaurants, groups, tasks, ratings, notes, ingredients, prices, and saved links
- Community recommendations, availability reports, feedback, and recall records tied to your account
- Your Smart Import Token balance, sessions, rewards, and transaction history stored by Holy Grail
Limited data retained
Pseudonymous device/IP rate-limit hashes and salted one-way account-identity hashes may be retained for fraud, security, and abuse prevention. The identity hashes cannot be used to recover your email address or user ID; they allow repeated account creation and deletion to be detected without retaining those identifiers in readable form. These records do not contain your product lists, restaurant lists, notes, or Smart Import balance. Information may also be retained when required by law.
Requests sent by email are processed after account ownership is verified.